Production questions, setup issues, real humans

Support

Use support when you need help sizing a production, mapping a live workflow into TRaX, or getting unstuck on account and setup issues.

Support Paths

Email Support

Best for detailed questions and follow-ups

• Describe the workflow, destination setup, or account issue

• Include enough context for a useful answer

• Email: [email protected]

Live Support Session

Best when the workflow is easier to talk through than type

• Walk through a live production or setup question

• Use this when guests, sources, or destinations are involved

• Good fit for show-planning conversations

Community

Join Discord for peer help and workflow discussion

Best for operator-to-operator tips and general product discussion

Common Topics

Getting Started

Accounts, first setup, and where to begin in the studio

Destinations

Platform connections, RTMP targets, and going live

Guests & Shared Inputs

Remote joins, approved source sharing, and collaboration

Billing

Plans, inputs, outputs, and sizing the production

Send an email draft

This form opens your email client with the subject and details filled in. That keeps support real instead of pretending there is a backend inbox here.

Before You Reach Out

Include the destinations you are trying to use.
Say whether the show uses guests, participants, or shared inputs.
Mention the source types involved: camera, screen, browser, media, RTMP, SRT, or other ingest.
Link screenshots or exact steps when something breaks.